About us
Our Consultants
It's So Easy Consultants are fully qualified and trained. They have undertaken to:
- Complete our intensive induction training, and undertake mandatory ongoing training in technical and customer service.
- Maintain accreditation through the Credit Ombudsman Service Limited.
- Meet our stringent service and operating standards at all times.
- Maintain Mortgage and Finance Association Australia (MFAA) accreditation, and abide by its Code of Practice, along with accreditation with our panel of lending institutions.
- Maintain professional indemnity insurance.
Our panel of lenders
Our panel of lenders is a well-balanced selection of over 20 of Australia's leading home lenders. The panel is reviewed on an ongoing basis and new lenders are added, if appropriate.
Protecting your privacy
We respect your personal information and take all reasonable precautions to protect your privacy. Our Privacy Policy sets out your right to privacy and ensures that any personal information collected by us will be used only for the purpose indicated.
Resolving problems
Our Consultants will endeavour to directly resolve any disputes quickly and fairly. If you feel that your complaint has been inadequately addressed, we maintain a free & accessible internal appeals process. Simply call email complaints@itssoeasy.com.au.
